Tunwal E-Motors is an Indian electric two-wheeler manufacturer offering affordable and eco-friendly scooters designed for urban mobility. With a focus on innovation, performance, and sustainability, the brand delivers reliable EV solutions that support green transportation and smart commuting.
Disorganized lead and opportunity management, manual quotation and order workflows, limited spare inventory visibility, and complex warranty registration and claim tracking create operational inefficiencies, delay processes, reduce accuracy, and impact overall customer experience.
Limited dealer performance tracking and target management reduce sales visibility and accountability. Fragmented dashboards make it difficult to access real-time business insights, while communication gaps and missed follow-ups in the sales process lead to delayed decisions, lost opportunities, and lower customer engagement.
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Implemented Zoho CRM to streamline the complete lead-to-order process with automated quotations, approvals, and sales orders. Integrated MyOperator IVR for seamless call management and communication tracking. Enabled dealer management, performance monitoring, and workflow automation to improve efficiency and standardize operations.
Integrated Zoho Inventory to centralize product and spare management with real-time stock visibility, warehouse tracking, and dealer-wise inventory allocation. The solution improved inventory accuracy, streamlined operations, and ensured efficient stock management across locations.
Configured Zoho Desk with a custom warranty management module to streamline warranty registration, claim submission, approval workflows, and real-time status tracking, enabling faster resolutions, improved service efficiency, and a better customer support experience.
Developed custom dashboards and reports using Zoho CRM and Zoho Analytics to provide real-time business visibility, monitor lead conversions, forecast sales, and track target versus achievement, enabling faster, data-driven decision-making across the organization.
We implemented Zoho CRM to streamline the complete lead-to-order lifecycle, integrated Zoho Inventory for centralized stock and spare management, and configured Zoho Desk for warranty and service processes. We also integrated MyOperator IVR, enabled dealer management, built real-time dashboards with Zoho Analytics, and automated workflows, approvals, and business processes to improve efficiency and visibility.
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115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
