LeapForWord is a Mumbai-based registered non-profit founded in 2006 that builds English learning solutions for underserved children in India. Its flagship English Literacy Program helps regional language teachers teach English, reaching millions of students and teachers across several states.
Disconnected tools and manual processes create inefficiencies and poor communication across departments, limiting visibility into leads, sales performance, and customer support, and hindering informed decision-making.
Lack of automation in lead routing, ticket handling, and follow-ups reduces efficiency, while the absence of a unified customer view and dashboards limits visibility and informed decision-making.
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Implemented and configured for end-to-end lead, contact, deal, and pipeline management. Automated lead capture, scoring, assignment, and nurturing workflows, along with structured sales process automation to improve conversion efficiency.
Integrated for real-time website engagement, visitor tracking, proactive chat triggers, and improved lead qualification.
Developed real-time dashboards and decision-support reports, enabling leadership with unified data insights across departments.
Deployed for streamlined customer support operations with automated ticket lifecycle management, SLA tracking, escalation workflows, and improved resolution visibility.
Executed targeted marketing automation campaigns with segmentation, email workflows, and performance tracking.
We implemented Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Campaigns, and Zoho Analytics to streamline lead, sales, marketing, and support operations by automating lead capture, scoring, assignment, nurturing, sales workflows, and ticket lifecycle management, integrating APIs and third-party systems for seamless data flow, and enabling unified real-time dashboards for data-driven decision-making across teams.
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115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
