Firetech Equipment & Systems Pvt. Ltd. is an Indian manufacturer and engineering company specializing in advanced fire suppression systems. Founded in 1994, the company designs and supplies foam, water, and dry chemical firefighting solutions for industries worldwide, with over 7,500 installations across global markets.
Users frequently face data entry and upload errors, along with difficulty accessing or locating information within the system.
There are integration and data visibility issues across functions, and manual coordination is required to resolve user access and configuration challenges.
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A structured Zoho CRM support framework was implemented for effective issue management. An online support portal was introduced to log and track issues seamlessly. A dedicated support resource was assigned as a single point of contact, and a 48-hour resolution timeline was established, along with an escalation matrix for critical cases.
We implemented a structured Zoho CRM support framework for effective issue management. We introduced an online support portal to log and track issues seamlessly. We assigned a dedicated support resource as a single point of contact and established a 48-hour resolution timeline, along with an escalation matrix for critical cases.
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115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
