Eternia, a brand of Hindalco Industries under the Aditya Birla Group, offers premium aluminium windows and doors using its proprietary Duraniumâ„¢ alloy. It delivers durable, weather and sound-resistant fenestration solutions for modern residential and commercial buildings.
Managing efficient work distribution among fabricators.
Integrating multiple departments into a unified call center to handle customer inquiries effectively.
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A system to automate work allocation and track performance across 20 fabricators.
Full integration of the call center with Ameyo. Implementation of a multi-level IVR menu to route customer inquiries efficiently.
Automated work allocation to ensure accountability and compliance with quality standards.
Seamless collaboration across departments through the integrated call center, ensuring no missed customer calls and improved overall satisfaction.
We implemented a centralized system to automate work allocation and track performance across 20 fabricators, ensuring better visibility and control. We also implemented automation for work allocation, helping maintain accountability and adherence to quality standards. Additionally, we implemented custom features, including full integration of the call center with Ameyo and a multi-level IVR menu to route customer inquiries efficiently. This implementation enabled seamless integration across departments, ensuring no customer calls were missed and improving overall customer satisfaction.
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115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
