Baldev Engineering, established in 1987, is a Maharashtra-based dealer offering commercial vehicles, tractors, and agri equipment with strong sales, service, and customer support across key regions.
Fragmented customer data and inefficient master data management across multiple touchpoints.
Disconnected dealer and CRM systems with limited monitoring and reporting capabilities.
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Zoho CRM to centralise customer and dealer data, ensuring a single source of truth
Zoho CRM + DMS to integrate systems for seamless sales tracking and unified customer management
Zoho Survey + CRM to capture feedback and drive continuous improvement in processes
Zoho Analytics to create real-time dashboards and reports for better decision-making
Zoho Ecosystem to implement structured master data management for consistency and accuracy
We have implemented a strategy using Zoho CRM to centralise customer and dealer data, creating a single source of truth, while integrating Zoho CRM with DMS to enable seamless sales tracking and unified customer management. Through the Zoho ecosystem, we established structured master data management to ensure consistency and accuracy across systems. Additionally, Zoho Analytics was deployed to deliver real-time dashboards and actionable reports for better decision-making, and Zoho Survey integrated with CRM was utilised to capture feedback and drive continuous improvement across processes.
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115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
