Case Study : Community Management by India's Biggest Conglomerate

About the Company

A well-established player in the real-estate and community management space, the company oversees facility operations for residential and commercial properties across the country. It manages everything from maintenance and security to housekeeping and community services, supported by a digital platform that handles visitor management, billing, and various resident activities.

Challenges

01

Manual Errors

Most of their work ran on Excel and manual entries, which slowed the team down and created errors they couldn’t always catch.

03

Lack Of Governence

There was no proper way to monitor performance, making it hard for managers to see what was happening on the ground and fix issues quickly.

02

No real time Information

Lead information wasn’t updated in real time, so the business development team often worked with incomplete data and missed timely follow-ups.

01

Automated Sales Funnel

We set up Zoho CRM to centralize every lead, automate follow-ups, and give the team a clear sales pipeline built for real estate.

03

Birds Eye View

With ZOHO Analytics and Creator, leadership got real-time dashboards, automated updates, and smooth data flow into SAP giving them full visibility without manual effort.

02

Real Time Updates

Zoho Projects helped them track activities, tasks, and day-to-day operations in a structured, accountable way.

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Solution

Implementation Overview

To address the sales and customer management challenges, Value Score Business Solutions implemented a tailored ZOHO CRM solution along with ZOHO Projects, ZOHO Creator and Analytics and ZOHO integrated with SAP.

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