It’s a prominent player in the floral and gifting industry, the company is known for offering premium, handcrafted flower arrangements and personalized gifting solutions. It blends creativity with elegance, ensuring every bouquet and product reflects a sense of care and sophistication. Its commitment to quality, design, and customer experience sets it apart in a highly competitive market.
Their entire order system was manual and built in-house, which made it hard to scale or update. Franchise stores weren’t digitally connected to the head office, so order transfers and tracking were a constant struggle.
They needed better control over who could access what data, especially across franchises.
Everything from calculating franchise payments to managing workflows had to be done by hand, leaving room for errors and delays. As the business started growing, it was clear that the old system just couldn’t keep up with their expansion plans.
Orders started getting automatically assigned to the right franchise based on location, and most manual tasks like order updates, customer follow-ups, and transfers- were fully automated.
Managers could finally see everything in one place through clear dashboards, from daily orders to pending payments, making the whole operation smoother and more transparent.
A mobile app was built for delivery staff to update order status in real time, cutting down communication gaps.
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Inorder to address these challenges, Value Score implemented ZOHO CREATOR. They shifted their entire order system to a customized ZOHO CREATOR that mirrored their existing process but made everything faster and more connected. All customer, vendor, and franchise data was brought under one system, so nothing slipped through the cracks.
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115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
115, Sanjay Mittal 2, Andheri - Kurla Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 sales@value-score.co.in
