Smarter Systems for a Stronger E-Commerce & Retail Business
We help retailers, D2C brands and marketplace sellers unify customer data, order management and inventory with technology-led solutions built on Zoho.
Sub Verticals We Serve
We work with a wide range of e-commerce and retail sub-verticals, understanding the unique challenges and opportunities of each.
Retail
- Multi-Store Retail
- Consumer Products
- Lifestyle Brands
E-Commerce
- D2C Brands
- B2B Commerce
- Marketplace Sellers
Stop losing orders to disconnected systems. Start fulfilling with confidence.
Why digitalization is important
Without digitalization, e-commerce and retail organizations face:
| 📦 | Inventory visibility issues |
| 👥 | Customer data fragmentation |
| 🛒 | Manual order processing |
| ◆ | Delayed fulfillment |
| 👥 | Poor customer engagement |
What can be achieved through Zoho
| 👥 | Customer 360 |
| 🛒 | Order Management |
| 📦 | Inventory Management |
| ◆ | Vendor Management |
| 👥 | Customer Support |
The Value Score layer
Products We Use
| ◆ | CRM |
| 📦 | Inventory |
| ◆ | Books |
| ◆ | Desk |
and many more
Solutions We Deliver
| 👥 | Customer 360 |
| 🛒 | Order Management |
| 📦 | Inventory Management |
| ◆ | Vendor Management |
and many more
Outcomes You Get
| 💰 | Cost Saving |
| 🛒 | Faster Order Processing |
| 📦 | Better Inventory Visibility |
and many more
How Value Score Improves Effectiveness
Sales Teams
Complete customer visibility, faster order processing, and automated follow-ups.
Operations Teams
Real-time inventory tracking, fulfillment visibility, and automated vendor coordination.
Leadership Teams
Real-time sales dashboards, customer analytics, and accurate revenue forecasting.
Business Outcomes
Cost Saving
Faster Order Processing
Better Inventory Visibility
Improved Customer Experience
Vendor Management Efficiency
AI Agents We Serve
Zia AI Agent
Shopping Assistance Agent
Order Support Agent
Inventory Replenishment Agent
Vendor Coordination Agent
Existing Customers
B2B e-commerce platform
Use Cases and Case Studies
Birla Pivot
| ◆ | Vendor onboarding |
| ◆ | KYC verification |
| ◆ | Order management |
| ◆ | Invoice processing |
| ◆ | Customer visibility |
| ◆ | Zoho CRM Plus |
| ◆ | Zoho Books |
| ◆ | Vendor Portal |
| ◆ | OMS Integration |
| ◆ | E-Commerce Integration |
| ◆ | Centralized customer database |
| ◆ | Automated KYC verification |
| ◆ | Order management automation |
| ◆ | Real-time invoicing |
| ◆ | Integrated operations |
Case Studies
Explore how we’ve helped e-commerce and retail businesses achieve real results with Zoho.